Terms of Service

These Terms of Service ("Terms") govern your access to and use of Stamter CRM ("Stamter", the "Service", "we", "us"), a workspace-scoped CRM. The Service is operated by Ilan JOURNO, sole proprietor (Osek / registered business, Israel), Harav Kuk 55, Netanya 42100, Israel. Please read these Terms together with our Privacy Policy, which is incorporated by reference.

Beta notice. Stamter is currently offered free of charge and is under active development. Features may change, be added, or be removed at any time.

1. Agreement to these Terms

By accessing or using the Service, you agree to be bound by these Terms and by the Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2. The Service

Stamter is a workspace-scoped CRM providing realtime data tables, forms, generated PDF documents, in-app search, telephony (softphone and calling campaigns), email, and optional third-party integrations. Each workspace is dedicated to a single customer and isolated from other customers. The Service is provided free of charge on a best-effort basis during this beta period (see §10).

3. Eligibility

The Service is intended for professional and business use. You must be at least 16 years old (or the age of majority in your jurisdiction, if higher) and able to form a binding contract. By using the Service, you confirm that you meet these requirements. The Service is not available where its use is prohibited by law, including applicable trade sanctions.

4. Your account

Registration is self-service. You agree to provide accurate information, to keep your credentials confidential, and you are responsible for all activity under your account. Notify us promptly at privacy@stamter.ai of any unauthorized access or use.

5. Acceptable use

You agree not to use the Service to:

• submit or distribute content that is illegal, infringes intellectual property, privacy, or publicity rights, or that promotes violence, harassment, or hate;
• store or transmit child sexual abuse material (CSAM) or any content that exploits minors;
• scrape, crawl, or automate access beyond normal use, bypass quotas, rate limits, or security measures, or reverse-engineer, decompile, or attempt to derive the source of the Service;
• submit content you do not have the legal right to store, process, or reproduce.

Outbound communications. Where you use the Service to contact third parties — by phone call, SMS, or email, including through calling or email campaigns — you warrant that you have all legal bases and consents required to do so under applicable law (including for the recording of calls), and that you can evidence them on request. Using the Service to send unsolicited communications (spam) is prohibited. We may investigate, and suspend or terminate your account, in response to a complaint or suspected violation.

6. Your content

You retain ownership of the data and content you create, upload, or import into the Service ("Customer Data": your contacts, companies, records, files, form submissions, call data, etc.). You grant us a limited, non-exclusive license to process Customer Data solely and exclusively to provide the Service to you, in accordance with your instructions and the Privacy Policy. We do not use Customer Data for our own purposes, and we do not use it to train generalized or non-personalized AI/ML models. You warrant that you have the right to submit Customer Data and that doing so does not violate any third-party rights or applicable law.

7. AI features and generated output

Optional AI features (in-app assistant, call summaries) generate output based on the content you provide. As between you and us, you own the output and may use it for any lawful purpose. Because output is AI-generated, you are responsible for verifying its accuracy and appropriateness before relying on or publishing it. AI-generated content may not qualify for copyright protection in all jurisdictions.

8. AI disclaimer

AI output is produced by probabilistic models and may contain inaccuracies, artifacts, or fabricated ("hallucinated") information. It is not a source of factual truth. You must verify all AI output before use, and we are not liable for decisions made based on it.

9. Third-party services

The Service relies on third parties to function, including Kavkom and Telnyx (telephony), Deepgram (call transcription), Anthropic, OpenAI, and Google (AI features you select), Resend (email), and Supabase, Vercel, Cloudflare, Railway, and OpenRouteService (infrastructure). Where you explicitly connect them, Gmail and HubSpot also apply. Your use of these providers through the Service is subject to their own terms, and the full sub-processor list is in the Privacy Policy (§8).

10. Availability — free service, no SLA

The Service is provided free of charge on a best-effort basis, with no service-level agreement. We do not guarantee uninterrupted, timely, secure, or error-free operation, the availability of any feature, or any particular output quality. We may rate-limit, suspend, modify, or discontinue any part of the Service at our discretion, without prior notice, and we are not liable for any unavailability or discontinuation.

11. Intellectual property

The Service — including its name, logo, design, user interface, and source code — is owned by Stamter and protected by intellectual-property laws. Your Customer Data and the AI output you generate are expressly excluded and remain yours. Except as necessary to use the Service, you receive no license to copy, modify, distribute, or create derivative works of the Service.

12. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms (in particular §5). On account closure, your Customer Data is exported and retained for one month (for your recovery), after which your workspace — dedicated to you and isolated from others — is closed and the data deleted or anonymized, as described in the Privacy Policy (§7). Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) survive.

13. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate or appropriate. Nothing in these Terms excludes protections that cannot be excluded under mandatory law applicable to you.

14. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Because the Service is provided free of charge, our total aggregate liability arising out of or relating to the Service is limited to USD 100 (or the equivalent in your local currency).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by law, and the above limitations may not apply to you.

15. Indemnity

You agree to indemnify and hold harmless Stamter from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service or of AI output, your breach of these Terms, or your violation of any third-party right or applicable law — including the communications-compliance obligations in §5.

16. Governing law and disputes

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law principles. Disputes will be brought exclusively before the competent courts of Israel. If you are a consumer resident in the EU/EEA, you retain the mandatory protections of your local law and the right to bring proceedings before the courts of your country of residence; nothing here limits your rights under the GDPR.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a new "Last updated" date, and where appropriate we will provide additional notice (for example, an in-app banner). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

18. Contact

Questions about these Terms, and intellectual-property or abuse complaints, may be sent to privacy@stamter.ai — Ilan JOURNO, Harav Kuk 55, Netanya 42100, Israel. We aim to respond within about one business day.